Strategic Customer Success Manager
Core
Own and execute short-term and long-term success strategies for high-value strategic accounts, acting as a trusted advisor to drive adoption, retention, and growth.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Customer success strategies, business reviews, and value realization plans for high-ARR accounts.
Domain
Risk Intelligence and Response (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, stakeholder mapping, cross-functional leadership, business review facilitation, risk evaluation, data automation consultation, Gainsight, Salesforce
Preferred skills
Enterprise customer experience, thought leadership, executive presence, multi-national client engagement
Technologies
Gainsight, Salesforce
Responsibilities
Execute success strategies for strategic accounts, act as the voice of the customer to influence roadmap and GTM strategy, lead cross-functional account discussions, build strong relationships with strategic segment customers, evaluate risk management and drive retention, conduct effective business reviews, consult on data automation options, track customer communication in Gainsight.
Seniority
Senior, hands-on IC
