Customer Support Specialist - EMEA
Core
Troubleshoot complex technical support issues for travel companies using predictive algorithms and dynamic liquidity tools, performing DB analysis, log reading, and code debugging.
Role type
Senior IC technical support engineer
Builds
AI-driven revenue infrastructure for travel companies
Domain
Travel technology / AI / Revenue infrastructure
Deliverable
production ML models
Required skills
SQL, DB analysis, system log analysis, code debugging, technical documentation, case management, self-prioritization
Preferred skills
Zendesk, travel industry experience, B2B client experience, Spanish
Technologies
SQL, Zendesk
Responsibilities
Perform in-depth troubleshooting including DB analysis, reading system logs, and debugging product code; Maintain low rate of non-bug escalations; Write technical notes and troubleshooting procedures; Manage assigned cases to meet service level agreements; Provide ongoing support to business teams
Seniority
Mid-level, hands-on IC
