Customer Experience Specialist (Contact Centre) Full Time
Core
Frontline customer service specialist handling high-volume phone, live chat, and email inquiries for an online pet eCommerce company.
Role type
Customer Experience Specialist (Contact Centre)
Builds
Customer support interactions for pet product delivery, recommendations, and issue resolution.
Domain
eCommerce / Pet Industry
Deliverable
client delivery
Required skills
Customer service, problem solving, listening, multi-tasking, CRM/order management software proficiency, resilience, self-motivation, high EQ
Preferred skills
Web technologies fluency, outcome-oriented mindset, ability to work independently from home
Responsibilities
Handle customer queries via phone, live chat, and email; deliver efficient resolutions; meet productivity and satisfaction KPIs; manage complex requests and difficult stakeholders.
Seniority
Mid-level, individual contributor
