Sales Support Specialist
Core
Manage daily order entry, validation, and administrative workflows to ensure accurate processing and submission of orders.
Role type
Operations support specialist (order management)
Builds
Order processing workflows and customer order lifecycle management
Domain
Subscription commerce / SaaS operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
data entry, order validation, CRM management, ticketing system usage, multi-channel communication, compliance adherence, troubleshooting, reporting
Preferred skills
order management career interest, cross-functional collaboration, SLA/KPI management
Technologies
CRM systems, ticketing systems, carrier portals
Responsibilities
Log and validate order requests, process standard quotes and documentation, submit orders to providers, maintain real-time CRM updates, troubleshoot order discrepancies, assist with order tracking dashboards, guide advisors through submission processes
Seniority
Individual Contributor, entry-level to mid-level
