Enterprise Account Manager

Cambridge💼 Full-time💰 $78,163–$78,163🗓 2026-09-09 → 2026-09-26

Core

Manage FareHarbor's highest grossing enterprise clients by proactively driving success, addressing booking experience issues, and mitigating churn.

Role type

Senior Enterprise Account Manager

Builds

Retention and growth for high-value B2B clients in the online booking industry

Domain

Travel technology / Online booking platforms for tours and activities

Deliverable

client delivery

Required skills

Account management, stakeholder relationship building, churn mitigation, data analysis, problem solving, industry trend knowledge

Preferred skills

Technical knowledge of reservation management systems, Excel/Tableau proficiency

Responsibilities

Maintain workload of 30-50 enterprise clients, establish strong relationships with key stakeholders, evaluate growth opportunities to mitigate churn, communicate with support staff, become expert on FareHarbor's booking platform, understand competitive landscape, share online booking trends with clients

Seniority

Senior, hands-on IC

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About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. About the