Agent Platforms Manager
Core
Manage and scale the Salesforce Service Cloud foundation to support customer experience operations, including configuration, automation, and data integrity for a global anime streaming platform.
Role type
Senior Salesforce Service Cloud Administrator / Platform Manager
Builds
Scalable Salesforce Service Cloud configurations, automation flows, and customer-facing Experience Cloud sites
Domain
Customer Experience (CX) Technology / Anime Streaming
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce Service Cloud administration, Flow automation, Omni-Channel configuration, Apex/HTML/CSS/JavaScript troubleshooting, CI/CD workflows, data governance, case lifecycle management
Preferred skills
AI-driven CX solutions experience, Experience Cloud site management, globally distributed team collaboration
Technologies
Salesforce Service Cloud, Experience Cloud, Apex, Flow, Mixpanel, Sierra AI, Git, CI/CD
Responsibilities
Configure and maintain Service Cloud roles, profiles, security, and case management features; Build and maintain automation flows and approval processes; Manage external Experience Cloud help center and align with AI chat workflows; Ensure data integrity between Salesforce and broader data ecosystem; Support sandbox management, metadata deployments, and release processes
Seniority
Senior, hands-on IC
