Senior Systems Engineer - R&D Business Systems
Core
Maintaining, evolving, and scaling internal R&D systems ecosystem including Jira, Notion, Zendesk, and operational tooling to support engineering and business workflows.
Role type
Senior Systems Engineer (R&D Business Systems)
Builds
Internal operational tooling, automations, and workflow integrations for R&D teams
Domain
Software Engineering / Internal Operations
Deliverable
infrastructure
Required skills
Jira administration and governance, Jira automation and scripting (ScriptRunner), workflow design, systems integration, operational support, on-call management, documentation
Preferred skills
Infrastructure-as-Code (Terraform), new system exploration
Technologies
Jira, ScriptRunner, Automations, Webhooks, Notion, Zendesk, Slack, Incident Management systems, GitHub, Terraform
Responsibilities
Lead configuration, customization, and automation of Jira and related R&D systems; Design and implement scalable automations and integrations across internal tooling; Support implementation and optimization of new tools and workflows; Provide user support, troubleshoot issues, and perform root cause analysis; Administer day-to-day operations of the global Jira environment; Create and maintain detailed documentation for system configurations and procedures; Collaborate with stakeholders to design scalable technical solutions
Seniority
Senior, hands-on IC
