Packaged/SaaS Application Engineer
Core
Configure and support ServiceNow Hardware Asset Management (HAM) applications to adapt features, manage releases, and ensure system stability.
Role type
Senior IC packaged/SaaS application engineer (ServiceNow)
Builds
Configured ServiceNow HAM solutions aligned with business needs
Domain
Enterprise IT / ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow Hardware Asset Management (HAM) configuration, API integration, low-code platform usage, release management, version control, system troubleshooting
Preferred skills
SME development, cross-functional collaboration, knowledge sharing
Technologies
ServiceNow, APIs, low-code platforms
Responsibilities
Configure and customize ServiceNow applications to meet business needs, manage application releases and ensure system stability, monitor application performance and troubleshoot issues, document configuration changes, collaborate with cross-functional teams to implement enhancements, assist junior team members with guidance
Seniority
Senior, hands-on IC
