Product Owner (m/w/d) Zendesk & Babelforce - Customer Service // remote möglich
Core
Configuring and orchestrating Zendesk and Babelforce tools to build the technical infrastructure for high-level customer service experiences in e-commerce.
Role type
Product Owner (Customer Service Technology)
Builds
Low-code customer service products and AI-integrated support systems
Domain
E-commerce / Customer Service Technology
Deliverable
production ML models | product features
Required skills
Zendesk configuration, Babelforce administration, Low-code/No-code tool expertise, AI system implementation, Prompting, Stakeholder management, Project leadership
Preferred skills
Business Administration or Business Informatics degree, Agile methodology experience
Technologies
Zendesk, Babelforce, Low-code platforms, AI components
Responsibilities
Administer and evolve low-code customer service products, translate strategic requirements into technical solutions, manage internal product evangelism, orchestrate IT interfaces and external partners, lead projects from market analysis to go-live, implement and optimize AI components using prompting
Seniority
Mid-to-Senior, hands-on IC
