Head of Customer Engineering (x/f/m)
Core
Leading a 50-person Customer Engineering organization responsible for technical implementation, data migration, engineering support, and technical success for clients.
Role type
Senior leadership (Head of Customer Engineering)
Builds
Scalable service models, operational frameworks, and client success outcomes for a healthcare platform.
Domain
Healthcare technology / Customer Engineering
Required skills
Strategic vision, organizational transformation, leadership of managers, cross-functional collaboration, operational modeling, capacity planning, data-driven decision making
Preferred skills
Technical depth (APIs, integrations, data architecture), scalable service model design, AI utilization
Responsibilities
Define and communicate vision and operational model, develop managers and build culture, drive organizational transformation, strengthen cross-team collaboration, ensure measurable client value, improve scalability via automation and standards
Seniority
Senior, hands-on leader with management of managers