Road Supervisor
Core
Supervise driver performance, train drivers, manage incidents, and operate vehicles to transport passengers in Mountain View.
Role type
Senior IC transportation supervisor (driver operator)
Builds
Service coverage and operational processes for riders
Domain
Transportation / Ride-sharing
Deliverable
physical/clinical work
Required skills
Driver supervision, driver training, incident management, conflict de-escalation, vehicle operation, customer service, performance evaluation, program development
Preferred skills
Higher education in transportation/logistics, knowledge of Mountain View community
Technologies
Tablet, Google Suite
Responsibilities
Conduct driver performance evaluations and provide coaching; Develop and implement training programs; Handle customer service issues and resolve complaints; Manage incidents and accidents on-site; Operate lift-equipped and wheelchair-accessible vehicles; Perform vehicle pre- and post-shift inspections
Seniority
Senior, hands-on IC