Field Operations Manager
Core
Manage daily transit operations and driver supply to ensure service levels meet demand while optimizing processes and solving real-time issues.
Role type
Senior Field Operations Manager
Builds
Public transit services (fixed-route, microtransit, paratransit) using a technology platform
Domain
Transportation / Mobility Technology
Deliverable
production ML models
Required skills
Operations management, Driver supply management, Real-time problem solving, KPI analysis, Process optimization, Team leadership, Project management
Preferred skills
Multi-site management, Stakeholder management, Additional languages, Scheduling
Technologies
Proprietary mobility technology platform
Responsibilities
Oversee daily operations and manage driver supply to meet demand, Prioritize operational issues and implement creative solutions, Analyze metrics/KPIs to identify inefficiencies and optimize operations, Collaborate with interdisciplinary teams to scale operational processes, Respond to driver feedback and live customer issues, Ensure operational excellence and customer experience
Seniority
Senior, hands-on IC (via careerplan.io/jobs/7875665002-field-operations-manager-at-via)