Starlink Customer Success Manager (Transit)
Core
Post-sale owner of enterprise Starlink Transit accounts, managing the lifecycle from contract signature through onboarding, activation, payment, and long-term growth for each site.
Role type
Senior individual contributor customer success manager (transit/satellite)
Builds
Starlink Transit service delivery and revenue growth for enterprise, telecom, and government customers
Domain
Satellite communications, space infrastructure, enterprise IT
Required skills
Account management, revenue management, project management, technical product support, contract compliance, stakeholder management, forecasting, process documentation
Preferred skills
Multi-site deployment experience, telecommunications/satellite/networking domain knowledge, revenue expansion within existing accounts, complex workstream management, international licensing experience
Technologies
Starlink Transit platform, internal account management systems
Responsibilities
Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth; Hit and exceed revenue targets by tracking readiness, shipments, licensing, activations, and payments; Monitor account health including contract compliance, invoicing, and KPI performance to prevent churn; Build account plans defining current state, healthy account, and next dollar of revenue; Identify expansion opportunities and new ways customers can use Starlink Transit; Forecast retention and revenue for leadership planning; Coordinate hardware, licensing, and installation partners to bring sites live; Document processes to support business scaling.
Seniority
Senior, hands-on IC
