Director of Account Management, Financial Services APAC
Core
Lead the strategy and execution of the existing customer revenue function for the Financial Services business in the APAC region, driving renewals, upsells, and product adoption.
Role type
Senior leadership Account Management Director (Financial Services)
Builds
Scalable playbooks, frameworks, and data-driven practices for the Customer Success function
Domain
Financial Services (Investment Management, IB/PE/HF/AM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, revenue ownership (renewals/upsells), strategic planning, data analysis, coaching/mentoring, executive communication, relationship building, recruitment
Preferred skills
Technical SaaS environment experience, fast-paced high-growth environment experience, C-suite stakeholder influence
Technologies
N/A
Responsibilities
Lead a team of Account Managers and Customer Success Managers to achieve renewal and growth targets; Drive customer outcomes by improving renewal rates and reducing churn; Analyze usage patterns to identify trends and execute adoption plans; Build and institutionalize scalable CS practices; Manage revenue growth, forecasting, and talent development; Coach and mentor the team on best practices; Recruit top talent; Collaborate with sales and other departments to align on roadmap and go-to-market initiatives
Seniority
Director, hands-on IC with people management
