Senior Customer Engineer - Pre & Post Sales
Core
Senior Customer Engineer owning strategic Enterprise accounts across the full lifecycle, connecting technical execution to business outcomes for Pendo's digital adoption platform.
Role type
Senior IC Customer Engineer (Pre & Post Sales)
Builds
Customer success, retention, expansion, and value realization for Enterprise accounts using Pendo's product analytics and in-app experience tooling.
Domain
SaaS / Digital Adoption Platforms / Product Analytics
Deliverable
client delivery
Required skills
Solutions Engineering, Technical Account Management, complex front-end implementation (HTML, CSS, JavaScript, REST APIs), strategic account management, ambiguous problem solving, AI tool integration, mentoring
Preferred skills
Pendo or similar digital adoption platforms, mobile app development (Swift, Android, React Native), data architecture, machine learning concepts
Technologies
HTML, CSS, JavaScript, REST APIs, Swift, Android, React Native
Responsibilities
Lead technical strategy and complex deployments for strategic Enterprise accounts; partner with Account Directors on pre-sales motions and technical evaluations; drive adoption and expansion by diagnosing root causes and designing implementation paths; build reusable playbooks and frameworks to improve team capability; serve as an escalation point for complex technical challenges; use AI tools to accelerate content creation and workflow automation.
Seniority
Senior, hands-on IC