Manager, Mid-Market Account Management
Core
Lead a team of 8-10 Account Managers to drive retention, growth, and product adoption for Enterprise and Mid-Market clients in the Hawaiian Islands.
Role type
Senior Manager, Account Management (People Leadership)
Builds
High-performing account management teams and scalable client success processes
Domain
SaaS / Travel Technology / Experiences Industry
Required skills
Team coaching and mentoring, strategic market leadership, data-driven performance management, client retention strategy, operational process design, stakeholder alignment
Preferred skills
SaaS or tech-enabled environment experience, deep understanding of the Hawaiian market, ability to balance empathy with accountability
Technologies
None explicitly stated
Responsibilities
Coach and develop a team of 8-10 Account Managers; Drive Net Retained Revenue growth and account health; Monitor team workflows and use data to identify trends and risks; Serve as liaison between the Hawaii team and leadership; Lead initiatives to refine internal workflows and improve efficiency
Seniority
Manager, hands-on leadership
