Customer Success Manager, Enterprise
Core
Ensure customer retention, drive adoption, and manage renewals for the Motive fleet management platform in Mexico.
Role type
Customer Success Manager (Enterprise)
Builds
Fleet management SaaS platform for transportation, logistics, and field service
Domain
Logistics and fleet management
Deliverable
product features
Required skills
Customer success management, revenue ownership, adoption training, stakeholder management, issue escalation, multilingual communication
Preferred skills
Logistics experience, sales experience, US-Mexico account management
Technologies
Motive platform, email, chat, phone
Responsibilities
Own a book of business for expansion and renewals, ensure consistent retention of revenue, drive adoption and training, maintain customer satisfaction, identify value realization paths, handle support tickets and escalations, manage high volume of email/chat/phone conversations
Seniority
Mid-level, hands-on IC