Manager, Support Engineering, US Government
Core
Lead a team of support engineers to deliver world-class technical support for GitLab's US Government customers, ensuring high-quality case resolution for complex, regulated environments.
Role type
Manager, Support Engineering (US Government)
Builds
End-to-end support delivery and support processes for US Government clients
Domain
DevSecOps platform support for US Government agencies
Deliverable
client delivery
Required skills
Team leadership, hiring and development, process design, cross-functional partnership, crisis/incident management, technical troubleshooting guidance, customer advocacy
Preferred skills
Experience with sensitive/regulated data environments, familiarity with US Government customer constraints
Technologies
GitLab DevSecOps platform
Responsibilities
Lead support engineers in troubleshooting complex government environments; Drive hiring and team growth; Partner with product/engineering to influence government-specific product evolution; Participate in on-call rotation for critical incidents; Coach engineers on technical and professional development; Champion continuous improvement based on customer patterns
Seniority
Manager, hands-on leadership
