Senior Customer Education Manager, Enterprise
Core
Building enterprise and custom education capabilities from the ground up to support strategic account deployments and API-based usage.
Role type
Senior Customer Education Manager (Enterprise)
Builds
Scalable, innovative learning experiences and custom education programs for enterprise clients.
Domain
B2B SaaS / Market Intelligence / AI
Deliverable
product features
Required skills
Program building from ambiguity, cross-functional partnership, change management, consultative communication, data-driven metrics design, API technical concepts understanding
Preferred skills
Experience in professional services or implementation consulting, experience with B2B SaaS, ability to define success metrics for new programs
Technologies
APIs
Responsibilities
Partner with Customer Success and Implementation teams to embed education into account deployments; Build and deliver custom education programs for enterprise accounts; Act as a consultative advisor on deployment strategy and API adoption; Define scoping criteria and success metrics for the education program; Establish repeatable patterns for account team engagement; Identify low-usage accounts with technical footprints and design education approaches to grow integration depth.
Seniority
Senior, hands-on IC
