Customer Learning Program Lead
Core
Lead the enterprise learning program and team to help organizations adopt AI effectively, moving customers from first learning to confident use and meaningful business impact.
Role type
Senior leadership in customer education and learning strategy
Builds
A global, high-quality learning portfolio and customer-facing learning experience
Domain
Artificial Intelligence / Enterprise Software Adoption
Deliverable
product features
Required skills
Team leadership and development, strategy formulation, portfolio management, role-based curriculum design, cross-functional leadership, executive communication, data-driven decision making
Preferred skills
Enterprise software experience, developer tools experience, AI domain knowledge, global audience experience
Technologies
Learning platforms, academies, digital education programs
Responsibilities
Lead and develop a high-performing Customer Learning team; Own the customer-facing Learn experience, curriculum, and program portfolio; Turn priority customer needs into role-based tracks and paths; Lead how learning reaches customers through owned and partner channels; Use customer and product evidence to measure impact and decide what to build or scale
Seniority
Senior, hands-on IC with leadership scope