Customer Experience Specialist - Richmond
Core
Deliver real-time customer support and emergency assistance for travelers via phone, email, and chat, handling travel inquiries, complaints, and interactions with medical/travel providers.
Role type
Customer Experience Specialist (Call Center) (via careerplan.io/jobs/87-00A-2E-E31-customer-experience-specialist-richmond)
Builds
Customer support operations for a travel protection platform
Domain
Travel insurance and traveler care
Deliverable
client delivery
Required skills
Customer service, phone support, email/chat support, complaint resolution, time management, verbal communication, written communication
Preferred skills
Medical background, travel industry experience, tech-oriented
Responsibilities
Handle incoming calls and digital inquiries from US customers, provide real-time support for travel inquiries and emergency events, collect and monitor travel intelligence, interact with travel and medical providers, manage customer contacts across phone, email, and chat channels, handle customer complaints with empathy and knowledge, complete customer requests professionally and timely, collaborate across teams to resolve issues
Seniority
Individual Contributor, entry to mid-level