Customer Care Specialist - Spend -German Speaker
Core
Resolve customer inquiries and troubleshoot issues for the travel and spend management platform, serving customers in Germany, Switzerland, and Europe.
Role type
Customer Care Specialist (Spend Management)
Builds
Perk (travel and spend management platform)
Domain
Travel & SaaS
Deliverable
client delivery
Required skills
Troubleshooting, ticket creation, incident tracking, multi-channel communication (email/chat/phone), operational efficiency, structured approach
Preferred skills
Finance or accounting background, experience with high-volume external inquiries, fluency in additional languages
Technologies
Perk platform, AI-enabled tools
Responsibilities
Respond to customer queries via email, chat, and phone; troubleshoot and resolve issues; document interactions and escalate complex cases; own incoming requests and create internal tickets; track incidents or bugs to resolution; serve as the first point of contact for operational software knowledge
Seniority
Individual Contributor
