Travel Experience Specialist
Core
Enhance the experience of business travelers by resolving travel issues and managing bookings via phone, live chat, and email.
Role type
Customer Support Specialist (Travel)
Builds
Customer satisfaction and operational efficiency for corporate travel management
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
problem solving, customer service, multitasking, adaptability, judgment
Preferred skills
experience in retail or call centre, familiarity with KPIs and metrics, passion for travel
Technologies
Perk platform, AI-enabled tools
Responsibilities
Communicate with customers via phone, live chat, and email to resolve travel issues; manage bookings, queries, and requests; act as a trusted travel advisor; stay up-to-date with new product features and launches.
Seniority
Individual Contributor
Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.