Community Lead, Customer Engagement
Core
Design and operate customer-facing programs to turn customers into advocates, deepen loyalty, and strengthen Harvey's customer community.
Role type
Senior multidisciplinary customer marketer and program operator
Builds
Customer community programs, advocacy initiatives, events, research programs, and scalable engagement playbooks
Domain
Legal AI / Professional Services SaaS
Deliverable
product features
Required skills
Customer marketing strategy, program management, stakeholder alignment, event planning, research coordination, relationship building, operational scaling
Preferred skills
Experience with external research partners, legal domain familiarity, community platform tools
Technologies
Notion, Asana, Airtable, Salesforce, customer community platforms, event platforms, survey tools, marketing automation tools
Responsibilities
Design and scale customer community and advocacy programs; serve as a front-line ambassador to build genuine customer relationships; coordinate third-party research initiatives and customer participation; lead planning and execution of customer-facing events and experiences; build operational backbones and playbooks for program scale; track program inputs, outputs, and engagement metrics
Seniority
Senior, hands-on IC
