Customer Success Manager (m/w/d)

Cologne💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Build long-term customer relationships and drive adoption of a SaaS platform for human risk management and cybersecurity awareness training.

Role type

Customer Success Manager (SaaS)

Builds

SoSafe Awareness Platform (SaaS product for cybersecurity training)

Domain

Cybersecurity / Human Risk Management / SaaS

Deliverable

client delivery

Required skills

customer relationship management, solution-oriented consulting, business review execution, campaign management, ROI analysis, stakeholder management, SaaS environment experience, commercial negotiation

Preferred skills

feedback integration into product development, turning customers into advocates

Responsibilities

Build long-term customer relationships through solution-oriented consulting, advise customers on cybersecurity awareness measures, proactively support customers in achieving their goals, conduct and execute business reviews, manage campaigns to promote security awareness and demonstrate ROI, provide feedback to the product development team, leverage customer relationships to create brand advocates

Seniority

Mid-level (2+ years experience)

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About SoSafe

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.