Asst Dir-Customer Success Manager
Core
Build lasting customer relationships and drive value throughout the full customer lifecycle as a trusted advisor.
Role type
Senior Customer Success Manager
Builds
Customer adoption, satisfaction, retention, and long-term business outcomes
Domain
B2B SaaS / Customer Success
Required skills
Strategic account planning, customer engagement, product education, usage analysis, cross-functional collaboration, risk identification, product knowledge, training resource creation, beta-testing coordination, travel management
Preferred skills
Experience with regulatory compliance, supplier risk, or credit risk use cases, understanding of artificial intelligence concepts, knowledge of agentic AI systems and responsible AI practices
Technologies
Copilot, ChatGPT
Responsibilities
Own customer success throughout the lifecycle including adoption, account health, satisfaction, and retention; Act as a trusted advisor by sharing industry best practices and organizing customer engagements; Contribute to strategic account planning to retain and grow relationships; Monitor and analyze product usage to present insights and recommendations; Identify, track, and proactively address opportunities and risks; Collaborate with internal teams to create training resources and coordinate customer-facing initiatives
Seniority
Senior, hands-on IC