Customer Success Manager - French Speaking
Core
Nurturing relationships with a portfolio of strategic French-speaking customers to ensure adoption, minimize churn, and drive value for a SaaS-based anti-money laundering platform.
Role type
Customer Success Manager (French-speaking)
Builds
SaaS-based anti-money laundering solutions for financial institutions
Domain
Financial Crime / AML / SaaS
Deliverable
client delivery
Required skills
French language proficiency (native/near-native), relationship management, onboarding management, churn reduction, cross-sell/upsell, product feedback integration, C-Suite stakeholder management, project management
Preferred skills
Experience with mid-market B2B accounts, startup experience, API/cloud platform familiarity
Technologies
APIs, cloud platforms
Responsibilities
Manage customer lifecycle from onboarding to renewal, ensure successful implementation plans, provide proactive support to increase adoption, drive cross-sell and upsell, shape product roadmap via customer feedback, support new feature rollouts and training, contribute to market development content.
Seniority
Mid-level (2-4 years experience)