Sales Operations Manager, Implementation
Core
Optimizing workflows and managing operational processes for the Service organization (Implementation, Installation, Customer Education) to ensure a smooth customer experience and drive business growth.
Role type
Business Operations Manager (Services)
Builds
Operational efficiency and customer experience for the Services organization
Domain
SaaS / Field Services / Logistics
Deliverable
dashboards & analysis
Required skills
Field Sales/Revenue Operations experience, spreadsheet and data management, Salesforce reporting and dashboarding, strategic project execution, cross-functional collaboration, data-driven decision making
Preferred skills
Experience with AI-driven tools for sales operations, self-starter mindset, ability to manage multiple concurrent projects
Technologies
Salesforce, SFDC applications, AI-driven tools
Responsibilities
Pinpoint drivers of services performance and lead initiatives to improve customer experience and team efficiency; Partner with cross-functional teams to scope and execute strategic projects to reduce workflow friction; Manage weekly and monthly business processes and escalate deviations; Act as connective tissue between Services and the rest of the business; Handle ad-hoc reporting requests; Serve as a trusted advisor to sales leadership on operational business problems
Seniority
Mid-level, hands-on IC