Senior Support Engineer
Core
Senior Support Engineer bridging Support and Engineering to troubleshoot complex GitLab issues, contribute code fixes, and improve documentation.
Role type
Senior IC Support Engineer (DevSecOps platform)
Builds
GitLab self-managed and SaaS platforms for developer productivity and security
Domain
DevSecOps, CI/CD, Cloud Infrastructure
Required skills
Linux systems administration, Ruby on Rails, Git, scripting, Kubernetes, serverless computing, incident management, technical writing
Preferred skills
DevOps practices, Zendesk, ChatOps, cross-functional collaboration
Technologies
Ruby on Rails, Linux, Git, Kubernetes, Zendesk, ChatOps
Responsibilities
Lead resolution of complex customer issues via tickets and video calls; contribute merge requests to fix bugs at the source; mentor teammates on troubleshooting; collaborate with Product and Engineering to shape roadmaps; participate in on-call rotations for emergency support.
Seniority
Senior, hands-on IC
