Tutor Matching Specialist
Core
Guide families through tutor selection, booking, and onboarding via phone and email to connect them with the right tutor for their educational goals. (via careerplan.io/jobs/8687390002-tutor-matching-specialist-at-ixllearning)
Role type
Customer Success Specialist (Tutor Matching)
Builds
Tutor matching and booking workflows for families
Domain
Education technology (EdTech)
Deliverable
product features
Required skills
Consultative selling, multi-channel communication (phone, email, chat), calendar management, account management, conflict resolution, customer retention
Preferred skills
Billing and refund handling, experience in admissions or enrollment
Technologies
CRM, scheduling platforms, communication tools
Responsibilities
Guide customers through tutor selection and booking via inbound phone and email, consult with parents to understand learning goals and budget, recommend tutors matching family profiles, coordinate calendar logistics for first sessions, assist with account management and re-matching, resolve billing and refund inquiries
Seniority
Individual Contributor, mid-level
