Customer Care Specialist (India - November)
Core
Guide and support users with their interactions on Preply, resolving issues and ensuring customer satisfaction.
Role type
Customer Support Specialist (Chat/Email)
Builds
Customer support interactions for an Ed-Tech platform
Domain
Education Technology
Deliverable
client delivery
Required skills
Live chat support experience, English fluency, technical and analytical skills, proactive problem solving, written and verbal communication, customer empathy
Preferred skills
Self-improvement mindset, ability to work in teams
Technologies
Chat platforms, Email, Social media (via careerplan.io/jobs/606b2e94-2d49-4072-bcaf-781f6cb40b88-customer-care-specialist-india-november-at-preply)
Responsibilities
Answer customer questions and resolve issues, identify problem areas and flag to teams, collect and track user feedback, work with product teams to resolve issues