Customer Care Specialist (Philippines - November)
Core
Guide and support users with their interactions on Preply, and resolve any issues they may face by becoming a true Customer Advocate.
Role type
Customer Support Specialist (Chat/Email)
Builds
Preply learning platform interactions
Domain
EdTech / Online Language Learning
Deliverable
client delivery (via careerplan.io/jobs/7ca6811d-8288-455d-9731-3e541fe90e7a-customer-care-specialist-philippines-november-at-preply)
Required skills
Live chat support experience, English fluency, written communication, analytical skills, customer empathy, team collaboration
Preferred skills
Proactive problem solving, innovative solutions, self-improvement mindset
Responsibilities
Answer customers' questions and resolve issues, identify problem areas and flag them to the concerned team, ensure customer satisfaction and track user feedback, work closely with product teams to resolve issues and share feedback
