Customer Care Specialist Remote (Ukraine-based)
Core
Guide and support users with their interactions on Preply, resolving issues and ensuring customer satisfaction.
Role type
Customer Care Specialist (Chat/Email)
Builds
Preply learning platform interactions
Domain
Ed-Tech / Online Language Learning
Deliverable
client delivery
Required skills
live chat support experience, English fluency, technical and analytical skills, proactive problem solving, written and verbal communication, customer empathy, teamwork, focus on results
Preferred skills
passion for learning, self-improvement
Technologies
chat interfaces, email, social media platforms
Responsibilities
Answer customer questions and resolve issues, identify problem areas and flag to teams, collect and track user feedback, collaborate with product teams to resolve issues
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