IT Support Specialist
Core
First-line IT support for CMN staff, diagnosing and resolving hardware, software, and device issues across Mac and Windows environments.
Role type
IT Support Specialist
Builds
Maintains operational stability for office technology, user accounts, and enterprise applications.
Domain
Corporate IT / Live Entertainment
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Mac and Windows support, Microsoft 365 administration, printer and mobile device support, user account management, IT inventory tracking
Preferred skills
Spanish language proficiency, Windows Server knowledge, networking basics, cloud technologies, QuickBooks support, 3CX phone system administration
Technologies
Microsoft 365, Windows Server, Hyper-V, Synology NAS, Cisco Spam Filter, Kandji, 3CX, QuickBooks
Responsibilities
Diagnose and resolve hardware, software, and device issues; manage routine IT operations and escalate complex infrastructure issues; process onboarding/offboarding paperwork and coordinate account creation; deploy and configure laptops, desktops, and mobile devices; administer Microsoft 365 licenses and user support; monitor Windows Servers and virtual machines; support office technology including LED Video Systems and conference room tech; maintain IT equipment inventory and assist with purchasing; document support requests and resolutions.
Seniority
Entry-level to Mid-level, hands-on IC
