Senior Client Success Manager
Core
Strategic account management for large employer clients to drive enrollment, engagement, and net revenue retention in the digital health space.
Role type
Senior Client Success Manager (Commercial Leadership)
Builds
Strategic account plans, QBRs, and expansion pipelines for large employer accounts
Domain
Digital Health / Employee Benefits / Healthcare
Deliverable
client delivery
Required skills
Account management, Net Revenue Retention (NRR), Strategic account planning, Cross-functional leadership, Data analysis, Stakeholder management, Program optimization, Risk mitigation, Enrollment management, Executive relationship management
Preferred skills
Channel partner/payer-distributed model experience, Marketing strategy execution, AI tool adoption
Technologies
AI tools, Analytics platforms, CRM systems
Responsibilities
Own net revenue retention outcomes for large employer portfolios; Build and maintain strategic account plans including expansion opportunities; Forecast renewal health and develop risk mitigation plans; Partner with Sales and Renewals as the account quarterback; Deliver data-driven Quarterly Business Reviews (QBRs); Consult clients on program optimization and engagement strategies; Collaborate with internal teams (Product, Engineering, Data) to deliver client outcomes; Convert clients into advocates through case studies and references.
Seniority
Senior, hands-on IC with commercial leadership