Principal GTM Onboarding Manager
Core
Leading the successful delivery of ZoomInfo's most complex, strategic customer onboarding programs to ensure rapid time-to-value and long-term adoption.
Role type
Principal Customer Onboarding Manager (Strategic Implementation Lead)
Builds
Enterprise onboarding programs and implementation frameworks for B2B SaaS customers
Domain
SaaS / Go-To-Market Intelligence / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management, cross-functional leadership, project governance, risk management, stakeholder communication, process improvement, Salesforce expertise, enterprise solution implementation
Preferred skills
SaaS environment experience, ZoomInfo product knowledge, mentoring capabilities, roadmap influence
Technologies
Salesforce CRM, project management systems
Responsibilities
Serve as overall project lead for strategic enterprise onboarding engagements; develop comprehensive implementation plans and manage concurrent programs; coordinate execution across Customer Success, Solutions Engineering, and Professional Services teams; establish delivery standards and mentor onboarding teams; partner with Product to influence roadmap priorities based on implementation feedback; create executive dashboards to communicate project health and outcomes.
Seniority
Principal, hands-on IC with strategic leadership