Customer Success Manager, Risk Solutions
Core
Proactively engage assigned customer portfolio to protect and grow revenue through strategic partnership and consultative advisory.
Role type
Senior Customer Success Manager (Risk Solutions)
Builds
Customer retention, revenue growth, and strategic partnerships for business payments and cash management solutions.
Domain
Financial services / Payments / Risk Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS customer success or account management, commercial mindset for upsell/cross-sell, data analysis for retention trends, one-to-many campaign execution, process-oriented KPI management, stakeholder management
Preferred skills
Fraud prevention, financial crime, risk management, payments industry knowledge, experience with fraud/risk teams at customer organizations
Technologies
N/A
Responsibilities
Develop long-term customer relationships and act as a strategic advisor for upselling and cross-selling; Monitor customer health scores and proactively address potential issues; Serve as the main point of contact for inquiries and work cross-functionally to resolve issues; Monitor engagement metrics, churn rates, and satisfaction; Prepare reports and insights on customer success initiatives.
Seniority
Mid-Senior, hands-on IC