Customer Success Manager, Fraud & Disputes
Core
Specialized Customer Success role driving adoption of Stripe's fraud and disputes product suite to improve payments health and reduce risk for enterprise merchants.
Role type
Senior IC Customer Success Manager (Fraud & Disputes)
Builds
Fraud prevention tools, dispute management platforms, and risk monitoring solutions for global enterprise clients
Domain
Fintech, Payments, Fraud Risk Management
Deliverable
production ML models | product features
Required skills
Enterprise relationship management, payments fraud domain expertise, chargeback management, risk operations, machine learning-based fraud tools, rule-based fraud engines, dispute management platforms, executive presence, complex book of business management, data interpretation
Preferred skills
Stripe Radar familiarity, deep cross-functional instincts
Technologies
Stripe Radar, Radar Standard, Radar for Fraud Teams, Disputes, Adaptive 3DS, Smart Refunds
Responsibilities
Monitor and mitigate risk by identifying churn signals and integration gaps, Drive value and adoption by educating users and identifying upsell opportunities, Cross-Functional Partnership to support trials and conversions, Act as Voice of the Customer by routing product feedback and representing user needs, Operational Leadership including owning reporting metrics and leading customer business reviews
Seniority
Senior, hands-on IC
