Vendor Success Associate
Core
Support the growth of the Paymode-X network by resolving vendor enquiries, driving customer adoption, and protecting revenue.
Role type
Entry-level Vendor Success Associate
Builds
Paymode-X payment network services for banks and businesses
Domain
Financial services / Fintech / Business payments
Deliverable
client delivery
Required skills
customer retention, relationship management, verbal communication, written communication, problem-solving, multi-priority management
Preferred skills
payments ecosystem knowledge, CRM platform usage, customer success reporting
Responsibilities
Respond to and resolve customer enquiries, drive customer engagement and adoption, manage vendor escalations, identify retention risks, build long-term customer relationships, partner with internal teams, support customer reviews with data analysis, contribute to process improvement initiatives