Principal Customer Advocate Manager
Core
Principal Customer Advocate Manager responsible for building C-level relationships, driving product adoption, and acting as the internal voice of the customer for enterprise SaaS clients.
Role type
Principal Customer Advocate Manager
Builds
AI-powered enterprise applications
Domain
Enterprise SaaS / Low-Code No-Code (LCNC)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
C-level relationship management, strategic customer success planning, cross-functional collaboration, technical delivery oversight, metrics-driven decision making, stakeholder engagement
Preferred skills
Experience with LCNC platforms, track record in growth-stage startups, AI tool proficiency
Technologies
Unqork platform, AI tools
Responsibilities
Establish and nurture relationships with customer stakeholders from technical champions to economic buyers; Develop and execute customer success strategies to drive retention and expansion; Act as the internal voice of the customer to influence product and marketing teams; Monitor customer health and usage metrics to drive adoption; Provide ongoing support including QBRs and Customer Success Plans; Identify opportunities for enablement, training, and technical advisory services.
Seniority
Senior, hands-on IC with strategic scope
