Manager, Onboarding Programs
Core
Lead a team of New Hire Trainers and own the strategy for ramping talent across the Restaurant Sales and Services organization to build confidence and performance readiness.
Role type
Manager, Learning & Development / Enablement
Builds
Scalable, role-specific onboarding programs and AI-enabled learning workflows for sales and services teams
Domain
Hospitality technology / Go-to-market enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, program architecture design, data-driven training evaluation, AI tool implementation, cross-functional stakeholder management, performance metrics tracking
Preferred skills
Go-to-market enablement experience, sales/customer success team support, multi-region program scaling, balancing central enablement with frontline accountability
Technologies
AI-enabled learning tools, coaching platforms, performance support systems
Responsibilities
Lead and develop a team of New Hire Trainers; Own end-to-end strategy for new hire ramp including program architecture and readiness criteria; Define enablement-led training and manager coaching workflows; Partner with cross-functional stakeholders to align ramp programs to business needs; Establish and track onboarding success metrics; Identify and implement AI-enabled tools to improve trainer efficiency and learner experience
Seniority
Manager, hands-on IC with team leadership
