Customer Onboarding Manager - North America
Core
Guide customers through the initial setup and configuration of Leapsome's People Enablement and HRIS platform, ensuring seamless technical implementation and adoption.
Role type
Customer Onboarding Manager (B2B SaaS)
Builds
Leapsome People Enablement and HRIS platform implementations
Domain
HR Technology / People Analytics
Deliverable
client delivery
Required skills
Project management, technical problem-solving, stakeholder engagement, platform configuration, data import management, training delivery, process improvement
Preferred skills
HR tech experience, coding/scripting, data interpretation
Technologies
Leapsome platform, AI-powered tools
Responsibilities
Leading technical onboarding of new customers, managing implementation timelines across multiple accounts, collaborating with stakeholders to tailor platform configurations, troubleshooting setup issues, delivering training sessions, creating self-service resources (guides, videos, templates), providing transition to Customer Success
Seniority
Mid-level (2-4 years experience)