GTM Enablement Manager (d/f/m)
Core
Design and execute enablement initiatives to improve performance in Customer Success and Account Management teams, focusing on retention and expansion within a SaaS environment.
Role type
GTM Enablement Manager (Customer Success focus)
Builds
AI-assisted learning workflows, knowledge management structures, and coaching frameworks for commercial teams.
Domain
SaaS / HR Tech / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enablement strategy, L&D program design, sales coaching, stakeholder management, AI tool integration, data-driven project ownership, workshop facilitation, career framework design
Preferred skills
HR tech domain knowledge, SaaS CS lifecycle expertise, account management experience, German language proficiency
Technologies
AI tools, Good Habitz platform
Responsibilities
Develop enablement initiatives for CS Growth and CS Care teams; build scalable knowledge management and AI-assisted workflows; own onboarding and ramp-time reduction for new CS hires; coach team members on client calls; facilitate workshops and trainings; maintain career development guidelines and skill frameworks; manage cross-functional stakeholders across Sales, Product, and Marketing
Seniority
Senior, hands-on IC