IT Support Engineer
Core
Provide advanced technical support for desktop, hardware, and web application issues while managing help desk inquiries and training users.
Role type
IT Support Engineer
Builds
IT support services for internal employees and clients
Domain
IT Infrastructure & Help Desk
Deliverable
client delivery
Required skills
Advanced troubleshooting, Active Directory, Jamf, remote support platforms, ITIL principles, system monitoring, user training
Preferred skills
Bachelor's degree in IT, relevant technical certifications
Technologies
Windows, MacOS, Active Directory, Jamf
Responsibilities
Handle complex help desk inquiries, manage ticket queues, perform advanced troubleshooting, conduct remote support sessions, develop client training materials, contribute to knowledge base articles, coordinate response measures for system issues
Seniority
Mid-level, hands-on IC
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