Technical Support Specialist
Core
Provide technical support for hardware, software, and instructional technology to students, faculty, and staff in a K-12 school environment.
Role type
Technical Support Specialist (IT)
Builds
Maintains classroom technologies, manages user accounts, and supports daily IT operations for educational staff.
Domain
Education / IT Infrastructure
Deliverable
client delivery
Required skills
Windows and Mac desktop support, macOS administration, printer/copier support, Active Directory administration, Azure account administration, helpdesk ticketing systems, Microsoft 365 applications, Apple product proficiency, Microsoft product proficiency
Preferred skills
JAMF Pro MDM experience, JAMF Certified Admin credentials, Adobe Creative Cloud support
Technologies
Active Directory, Azure, macOS, Windows, Microsoft 365, Office 365
Responsibilities
Install and troubleshoot classroom technologies (smartboards, projectors, digital displays), support Active Directory and Azure network and email account administration, work with helpdesk ticketing systems and networked printers, collaborate with IT team to research and test emerging educational technologies
Seniority
Mid-level, hands-on IC
