Support Engineer
Core
End-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication for a data analytics and measurement platform.
Role type
Senior Support Engineer (Technical)
Builds
Customer trust and product evolution through feedback integration
Domain
Digital advertising, mobile analytics, data privacy
Deliverable
client delivery
Required skills
SQL querying, programming language proficiency, technical troubleshooting, root cause analysis, stakeholder communication, process improvement, project management
Preferred skills
Mobile development/testing (iOS/Android), Big data technologies, API integration, LLM and AI Agent experience
Responsibilities
Resolve escalated customer issues, collaborate with R&D on product enhancements, enrich technical knowledge base, lead support process improvements, manage internal training projects, act as technical POC for VIP customers
Seniority
Mid-level, hands-on IC
