Customer Success Manager
Core
Customer Success Manager responsible for onboarding, training, and driving value/ROI for enterprise SaaS customers using DealHub.AI's agentic revenue technology.
Role type
Senior Customer Success Manager (Technical/Implementation focus)
Builds
Customer adoption, platform utilization, and revenue expansion within the DealHub.AI revenue technology platform
Domain
SaaS / Revenue Technology / AI
Required skills
SaaS Customer Success management, CRM implementation (Salesforce/Dynamics/Hubspot), technical onboarding, business review facilitation, upsell/expansion strategy, cross-functional collaboration
Preferred skills
CPQ tools experience, Presales/Sales Engineer background, C-suite advisory experience, workshop leadership
Technologies
Salesforce, Dynamics, Hubspot, CPQ tools
Responsibilities
Conduct daily customer meetings across journey stages, lead technical onboarding and training sessions, serve as trusted advisor for optimization, drive upsell and expansion opportunities, conduct regular business reviews, collaborate with Sales/Product/Support teams
Seniority
Senior, hands-on IC
