Senior Professional Services Partners Manager, Subcontractor Partner Solutions
Core
Own the strategy, operating model, and partner relationship framework for GitLab's subcontractor and services partner bench to scale high-quality Professional Services delivery.
Role type
Senior Professional Services Partners Manager (Subcontractor Partner Solutions)
Builds
Global subcontractor partner operating model, lifecycle processes, and governance systems for external delivery capacity.
Domain
DevSecOps / Professional Services / Partner Ecosystems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Subcontractor partner management, Professional Services operations, partner program management, contract processes, cross-functional stakeholder management, strategic relationship management, program and project management, data-informed thinking, operational rigor, systems familiarity (CRM, PSA, procurement, partner portals)
Preferred skills
Experience in technology company services-partner management, building scalable services delivery programs, managing strategic partner relationships with external executives, global operational execution
Technologies
CRM, PSA, procurement systems, partner portal tools, GitLab
Responsibilities
Own the subcontractor partner operating model including onboarding, lifecycle management, access coordination, readiness tracking, and offboarding; Develop and execute a global strategy for subcontractor and services partners to expand delivery capacity; Serve as primary relationship manager for strategic subcontractor and services partners; Partner with cross-functional teams to identify staffing needs and maintain visibility into partner inventory and capacity; Manage contract and engagement workflows including initiation, governance, and invoice routing; Improve partner delivery readiness through onboarding guidance and certification alignment; Establish partner performance scorecards and compliance mechanisms; Drive process improvement and automation across partner operations.
Seniority
Senior, hands-on IC
