Hardware Technical Program Manager, Infrastructure Partner Operations
Core
Lead operational delivery and governance for OpenAI's third-party infrastructure partners to support frontier AI workloads.
Role type
Senior IC Hardware Technical Program Manager (Infrastructure Partner Operations)
Builds
Operational readiness, service delivery, and performance reporting for external compute providers
Domain
Hyperscale AI infrastructure / Cloud Operations
Deliverable
dashboards & analysis
Required skills
Technical Program Management, Infrastructure Operations, SLA management, Cross-functional coordination, Executive reporting, Incident management, Operational metrics definition, Stakeholder influence
Preferred skills
Hyperscale cloud provider experience (AWS/Azure/GCP), GPU/AI infrastructure operations, Service delivery frameworks, Root cause analysis, Process optimization
Technologies
AWS, Azure, GCP, OCI, GPU infrastructure, HPC
Responsibilities
Own operational engagement with third-party providers ensuring SLA execution; Develop operational governance frameworks including business reviews and scorecards; Define and track operational metrics for availability and performance; Build dashboards for partner performance visibility; Drive cross-functional coordination to resolve operational issues; Lead operational escalations regarding hardware and capacity; Establish repeatable operating rhythms with external partners; Identify systemic risks and drive corrective actions
Seniority
Senior, hands-on IC
