Account Manager for Internal Creative Agency
Core
Strategic Account Manager building proactive partnerships between Skyline (Citi's internal creative agency) and internal marketing partners to identify needs, shape solutions, and demonstrate measurable business impact.
Role type
Senior strategic account manager (internal agency)
Builds
Strategic account plans, opportunity pipelines, and integrated creative/data/operations solutions for Citi business units
Domain
Financial services / Internal marketing agency
Required skills
strategic account management, consultative selling, opportunity development, account planning, solution shaping, stakeholder intelligence, business storytelling, cross-functional collaboration, executive presentation, risk management
Preferred skills
financial services/banking experience, marketing data analytics, AI-enabled workflows
Technologies
Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Responsibilities
Build trusted relationships with internal business partners to understand their objectives and organizational dynamics; Identify opportunities for Skyline involvement earlier in the planning cycle; Lead intake conversations to clarify business problems and shape briefs; Maintain structured account plans covering priorities, stakeholders, and risks; Partner with Data & Insights and Operations to capture and communicate evidence of business impact; Escalate account-level risks proactively.
Seniority
Senior, hands-on IC